Refund Policy

We hope you never have to return a product, but if you do we will do our best to satisfy your expectations and help you to be happy with your purchased items.

Return Policy For Non-Personalised Items

Returns: Our policy lasts 14 days for UK customers and 30 days for EU and Rest of World customers, starting from the date your order is delivered. If your regional window has passed, unfortunately we can't offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is responsible for covering any shipping charges to return items. UK customers will incur a £0.99 return fee; EU and Rest of World customers are responsible for their own return shipping costs.

European Union statutory cooling-off right: If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, regardless of the above. Your item must be in the same condition as received, unused, with tags and in original packaging, and you'll need your receipt or proof of purchase.

Return Policy For Personalised Items

As personalised products are made specifically for you, they cannot usually be returned unless they arrive damaged, faulty or incorrect.

Please contact us as soon as possible with your order number and photographs of the item and packaging. We’ll work quickly to resolve the issue.

Refunds (If Applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (If Applicable): If you don't received a refund, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still don't receive your refund, please contact us.

Sale Items (If Applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (If Applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping: To return your product, please contact us. You EU and Rest of World will be responsible for paying for your own shipping costs for returning your item. UK customers will incur a £0.99 fee for returns. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.